Returns & Exchanges

Returns & Exchanges Policy

Returns  
Due to the single-use and personal nature of our products, we do not accept returns.

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery with your order number and a photo of the item so we can review the issue and make it right.

Refunds & Cancellations  
If you need to cancel your order, please contact us as soon as possible.

Orders can only be canceled before they have been processed or shipped. Once an order has been shipped, it is no longer eligible for cancellation.

If a refund is approved, it will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.

Lost or Stolen Packages  
Once an order has been marked as delivered by the shipping carrier, L&L Soap & Scent Co. is not responsible for lost or stolen packages.

If your package is missing, we recommend contacting the carrier directly to file a claim.